Contact Information

Email Support

support@rizallc.com
Response within 24–48 business hours

Phone Support

+1 (505) 528-0004
Mon–Fri: 9 AM – 6 PM MST

Mailing Address

1209 Mountain Rd PL NE #6003 Albuquerque, NM 87110, USA

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM MST Saturday – Sunday: Closed

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to get a response?

We aim to respond to all inquiries within 24–48 business hours. For urgent order issues, please include your Order ID in the subject line.

I haven’t received my order. What should I do?

First, check your shipping confirmation email for tracking details. If your package is delayed beyond the estimated delivery date, contact us with your Order ID and we’ll investigate immediately.

How do I request a return or refund?

Please review our Refund & Returns Policy. To start a return, email support@rizallc.com with your order number, reason for return, and photos if the item is damaged.

Do you accept returns for Health & Beauty or Opened Electronics?

For hygiene and safety reasons, opened personal care items and used electronics cannot be returned unless defective. Unopened items in original packaging are eligible within 30 days.

Do you offer wholesale or marketplace reseller accounts?

Yes! Email us at support@rizallc.com with “Wholesale Inquiry” in the subject line. Our B2B team will share catalog and pricing details.

Send Us a Message

Have a question about your order, a product, or a return? Fill out the form below and our support team will get back to you promptly.

    📩 Note: We do not provide live chat support. All inquiries are handled via email or phone during business hours to ensure accurate, documented assistance. Thank you for your patience!